Privacy Policy

1. Information we collect

Account and profile information

When you create or use a Hanya account, we may collect information such as your name, phone number, email address, profile information, preferred language, authentication identifiers, and account settings.

Google Sign-In

If you choose to sign in with Google, Hanya may receive basic account information from Google, such as your name, email address, profile picture and Google account identifier, depending on the information made available through your Google account.

Hanya uses this information only to authenticate you, create or connect your Hanya account, and provide the service.

Hanya does not request access to your Gmail messages, Google Drive files, contacts, calendar, or other unrelated Google account data.

Trips and deliveries

When you request, provide, or participate in a trip or delivery, we may process information including pickup and destination locations, route information, service type, requested or agreed price, driver offers, trip status, timestamps, ratings, reviews, and other information necessary to operate the service.

For delivery services, this may also include information you provide about the pickup, recipient, or delivery.

Location information

Hanya uses location information to provide mobility and delivery features. Depending on how you use the service, this can include your precise device location, pickup and destination coordinates, and the location of a driver during an active trip.

Hanya currently uses driver location while the Hanya app is actively being used and does not rely on continuous background location tracking.

Location may be shared with the rider, driver, or another person when necessary to provide a trip or when a user intentionally uses the Live Trip Sharing feature.

Driver and provider information

If you apply to provide services through Hanya, we may collect information needed to review and operate your provider account, such as vehicle type, make, model, color, registration or plate information, application status, and supporting information or documents you submit.

Communications, ratings and safety information

We may process information you provide through Hanya, including in-app chat messages, ratings, written reviews, support requests, safety reports, reports about other users, and information associated with in-app communication sessions.

Support website information

If you contact Hanya through our public support page, we may collect your name, email address, optional phone number, preferred response language, optional trip or request reference, support category, and the message you submit.

Technical and service information

We may collect technical information necessary to operate, secure, and troubleshoot Hanya, such as device and app information, IP address, authentication and session information, notification tokens, and diagnostic, security, or error logs.

2. How we use information

We use personal information to:

• create and manage Hanya accounts;
• connect riders, drivers, couriers, and other service participants;
• create, offer, manage, and complete trips and deliveries;
• calculate and display routes, availability, prices, and offers;
• provide location-based functionality;
• enable chat, calls, notifications, ratings, and reviews;
• provide customer support and investigate safety reports;
• verify and manage provider accounts;
• prevent fraud, misuse, abuse, and security incidents;
• maintain, troubleshoot, and improve the reliability of Hanya;
• enforce our Terms and policies; and
• comply with legal obligations and respond to lawful requests.

Where applicable data-protection laws require a legal basis, Hanya processes personal information as necessary to provide the service and perform our agreement with you, comply with legal obligations, pursue legitimate interests such as safety, fraud prevention and service security, or based on consent where consent is required.

3. Information shared with other Hanya users

Hanya shares information between users when necessary to provide the requested service.

For example, a rider may see information about a driver such as their first name, rating, completed-trip history, vehicle information, vehicle plate, and relevant trip location.

A driver may receive information needed to evaluate and perform a request, such as rider information, pickup and destination details, requested price, rating or trip history, and service details.

We do not make your email address or other account contact information publicly available merely because you use Hanya.

4. Live Trip Sharing

Hanya allows a user to intentionally share information about an active trip using a temporary trip-sharing link.

The shared page may contain limited trip information such as the driver’s first name, rating, completed-trip count, vehicle information, general trip information, and recent trip location.

Anyone who receives a valid sharing link may be able to view the information available through that link. Users should therefore share these links only with people they trust.

5. Service providers

Hanya relies on third-party service providers to operate parts of the service.

These may include providers of:

• cloud hosting and databases;
• authentication;
• mapping, geocoding and location services;
• communications and in-app calling;
• push notifications;
• website hosting; and
• security or infrastructure services.

These providers may process information on Hanya’s behalf only as necessary to provide their services or as otherwise permitted by applicable law and their agreements with Hanya.

Hanya does not sell users’ personal information.

6. Legal and safety disclosures

We may disclose information when reasonably necessary to:

• comply with applicable law;
• respond to lawful requests from public authorities;
• protect the rights or safety of users or others;
• investigate fraud, misuse or abuse;
• enforce our agreements; or
• establish, exercise, or defend legal claims.

7. International processing

Hanya is operated from Sweden and uses service providers that may process information in countries other than the country where you live.

Where required by applicable data-protection law, international transfers of personal information are subject to appropriate legal safeguards, requirements, or approvals.

8. Data retention and account deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Account information may be retained while your Hanya account remains active.

Trip, delivery, transaction, safety, support, fraud-prevention, and related records may be retained for additional periods where reasonably necessary to operate the service, resolve disputes, protect users, comply with legal or accounting obligations, or establish or defend legal claims.

When information is no longer needed, we may delete or anonymize it.

You may delete your Hanya account using the account deletion option available from your Hanya Profile.

If you cannot access the app, you may also request account deletion through our Account Deletion page.

When an account is deleted, Hanya will delete or anonymize personal information associated with the account unless retention of particular information remains reasonably necessary or legally required.

9. Your privacy rights

Depending on where you live and the law that applies, you may have rights concerning your personal information.

These may include rights to request:

• access;
• correction;
• deletion;
• restriction of certain processing;
• objection to certain processing; or
• portability of certain information.

Where processing is based on consent, you may also have the right to withdraw that consent.

You may exercise privacy rights or ask privacy questions through Hanya Support.

You may also have the right to lodge a complaint with the competent data-protection authority in your country.

10. Security

Hanya uses reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

These measures include access controls, restricted database permissions, secure authentication mechanisms, and encrypted transmission.

No internet or electronic storage system can be guaranteed to be completely secure.

11. Children

Hanya is intended for adults and is not designed as a service directed primarily at children.

If we learn that personal information has been collected from a child in circumstances where applicable law does not permit the processing, we will take appropriate steps to delete or otherwise address that information.

12. Changes to this Privacy Policy

We may update this Privacy Policy when Hanya’s services, technology, or legal obligations change.

When we make material changes, we will update the date shown at the top of this policy and provide additional notice where required.

13. Data controller and contact

Hanya operates under the Hanya Mobility name.

For purposes of applicable data-protection law, Hanya is operated by:

AHMED MOHYELDIN SADEK MAHMOUD
Sweden

Privacy questions, rights requests, or complaints can be submitted through Hanya Support.