Terms of Service
Last updated: August 2026
These Terms govern your access to and use of the Hanya website, application and related services. By creating an account or using Hanya, including features that allow you to submit content, you agree to these Terms.
1. About Hanya
Hanya operates a digital marketplace that connects riders, senders and independent local providers for rides, deliveries, freight and city-to-city requests.
Unless expressly stated for a specific service, Hanya does not itself perform transport or delivery services. Services are provided by independent providers who use the platform.
2. Eligibility and accounts
You must be legally able to enter into an agreement to use Hanya. You must provide accurate account information, keep it up to date, and correct information that becomes inaccurate.
You are responsible for protecting access to your account and may only use accounts that you are authorized to use.
3. How requests and offers work
A customer creates a request with the service details. Compatible providers may submit offers, and the customer chooses an offer.
The accepted price and the request details form the service agreement between the customer and the provider. Material changes after acceptance should be agreed by both sides.
Hanya does not guarantee that a provider or an offer will be available for any request.
4. Providers
Providers must submit accurate identity, vehicle and document information, maintain any permissions, licences, insurance or documents required by applicable law, and use an appropriate and roadworthy vehicle.
Providers may only provide services for which they are approved, must follow the accepted request details and the agreed price, and must treat users and their property respectfully.
Approval by Hanya is an account-access decision. It is not a guarantee of future conduct, legal compliance, service quality or safety.
5. User responsibilities
Customers must provide accurate pickup, destination, passenger, parcel and service information, and must disclose material luggage, size, weight, handling or access requirements.
Customers must not request illegal, dangerous or prohibited activity, must be ready at the agreed place and time, must treat providers respectfully, and must pay the agreed amount.
6. Prices and payments
Hanya may display pricing guidance, and providers may submit offers. The accepted price is visible before the service begins.
Payment is currently handled directly between the customer and the provider, normally in cash. Hanya currently does not hold or process the payment.
Users are responsible for confirming payment and any agreed changes.
7. Cancellations, problems and disputes
Users and providers may cancel where the application permits. Repeated abuse or cancellation may lead to restrictions.
Users can report a problem or contact support. Hanya may review available records and assist communication between the parties.
Hanya does not guarantee a particular dispute outcome, refund or compensation.
8. Safety and prohibited conduct
You must not use Hanya for fraud or false information; harassment, threats, discrimination or violence; illegal goods or activities; dangerous or undeclared items; account sharing or impersonation; interfering with the platform; misuse of personal information; or manipulation of offers, ratings or requests.
Hanya provides safety and reporting tools but cannot guarantee safety. For an immediate emergency, contact local emergency services. Hanya support is not an emergency service.
User-generated content. Chat messages, reviews, ratings, report and support text, and any other content you submit through Hanya are user-generated content. You must not submit content that is illegal, abusive, threatening, harassing, discriminatory, sexually explicit, violent, fraudulent or otherwise prohibited under these Terms.
You may report objectionable content or users through Hanya’s reporting and support tools. Hanya may review reports, remove content where appropriate, and restrict or suspend accounts for violations.
9. Account review, restriction and termination
Hanya may review, suspend or restrict accounts for safety concerns; fraud or abuse; false documents or account information; repeated serious complaints; non-payment; misuse of the platform; legal or regulatory requirements; or violation of these Terms.
Where appropriate, users may contact support to ask about a restriction.
10. Availability and changes
Services may vary by city, vehicle type and provider coverage. Features may change, pause or become unavailable.
Hanya may update these Terms. Material updates will show a revised date and will be communicated through the website or app where appropriate.
11. Privacy and account deletion
Personal data is handled under the Hanya Privacy Policy.
You may submit an account-deletion request. Data may be deleted or anonymized subject to legitimate retention requirements.
12. Responsibility and applicable rights
Providers and customers are responsible for their own conduct and for the services they agree between themselves.
Hanya is not responsible for the acts or omissions of independent users or providers, except where responsibility cannot legally be excluded.
Hanya does not guarantee uninterrupted availability, a successful match, earnings, service quality or safety.
Nothing in these Terms removes rights that cannot be excluded under applicable law.