Support

Get help with your account, provider application, trip or delivery.

Contact Hanya support

Tell us what happened and we will reply by email. Do not include passwords or payment card numbers.

For an immediate safety emergency, contact local emergency services. Hanya support is not an emergency service.

We use these details only to handle your request. See the Privacy Policy

How to get help

In-app support

Open Support in the Hanya app for help with an active trip, delivery, account or completed request.

Provider applications

Keep your application reference and use it when asking about document review or application status.

Account access

Use the same phone number connected to your Hanya account or provider application.

Emergencies

For an immediate safety emergency, contact the local emergency services. Hanya support is not an emergency service.